Frequently Asked Questions

Navego is a Puerto Rican owned company, offering private sailing charters, snorkeling tours and sailing lessons aboard a 2013 Beneteau Oceanis 41. We sail out of Puerto del Rey Marina in the east coast town of Fajardo exploring the surrounding waters, isolated beaches, islands and cays. Find out more at “The Boat & Us” and get to know us a little better.

All Inclusive Day Sails include a food and beverage package: with Open Bar (beer, rum, vodka, whiskey, tequila), sparkling wine, mixers, water, assorted soft drinks & juices. Mojito, piña colada, painkiller, margarita or sangría pitchers available at additional cost. Plus, a BBQ Lunch and Charcuterie Board with assorted cheeses & cold cuts, assorted dips with chips (dietary allergies and needs can be accommodated, if informed in advance). Tour also includes use of our on-board amenities like paddle boards, full snorkeling gear and floaties. 

Day Sails include a food and beverage package: with Open Bar (beer, rum, vodka, whiskey, tequila), sparkling wine, mixers, water, assorted soft drinks & juices. Mojito, piña colada, painkiller, margarita or sangría pitchers available at additional cost. Plus, a Charcuterie Board with assorted cheeses & cold cuts, assorted dips with chips (dietary allergies and needs can be accommodated, if informed in advance). Tour also includes use of our on-board amenities like paddle boards, full snorkeling gear and floaties. 

Half Day Sails or Sunset Adventure Sails include a food and beverage package: with Open Bar (beer, rum, vodka, whiskey, tequila), sparkling wine, mixers, water, assorted soft drinks & juices. Mojito, piña colada, painkiller, margarita or sangría pitchers available at additional cost. Plus, a Charcuterie Board with assorted cheeses & cold cuts, assorted dips with chips (dietary allergies and needs can be accommodated, if informed in advance). Tour also includes use of our on-board amenities like paddle boards, full snorkeling gear and floaties. 

All Inclusive Overnight Charters basic package includes assorted beverages of choice and daily meals. Since each outing is different and unique, your menus will be completed in coordination with our team. Cabin linens, pillows, bath and beach towels are included as well as on-board amenities like paddle boards, full snorkeling gear and floaties.

Upon completing your booking, you will receive our ‘Adventure Questionnaire” where you can share all the information we need, to successfully coordinate your time at sea. 

FOOD & BEVERAGE OPTIONS

Sailing destinations are selected according to the weather conditions the day of your tour, searching for a nice calm anchorage of the coast of Fajardo where you can spend your time swimming, snorkeling and/or relaxing.

Destinations include Palominos Island, Lobos Island, Icacos Cay, and Piñero's Island, among other options.

We encourage our guests to protect themselves from the sun with reef friendly, mineral-base non-spray sunscreen, sun protective shirts and a hat. Bring your beach towel, comfy shoes or sandals, an extra set of clothes to change at the end of the day and of course, your bathing suit! Avoid jeans and heavy clothing, we suggest light breathable beach wear. Don’t forget to bring your routine medication.  

We try to be as “plastic-free” as possible, if you have an insulated tumbler feel free to bring it along for your beverages. 

Standard boarding time is at 10:00 AM departure and 4:00 PM return to the marina for the Day Sails. These times are flexible if coordinated in advance when you book your reservation. All information will be confirmed once booking is complete. Sunset Sails are scheduled in coordination with the sunset times. Half Day Sails standard departure time is at 10:00 AM but is also flexible if coordinated in advance. 

Online reservations require full payment with a valid credit card at the time of booking. All phone reservations require 50% deposit upon booking. Full payments must be completed 15 days prior to the tour date. Payments can be completed using your valid credit card, Venmo or PayPal account. 

No, Gratuity is not included on the tour price. If you are satisfied with your experience and wish to leave a gratuity for your captain and crew, you can give it directly to them. You can also use your credit card, just let our team know. 

No, we do not charge tax.

Day Sails (Full Day, Half-Day or Sunset) and Sailing Lessons must be cancelled within 24 hours of tour date to receive a full refund or credit. Adventure Sails and Sailing Lessons cancelled within 23 to 12 hours of tour date will receive a 50% refund or credit. Adventure Sails and Sailing Lessons cancelled within 11 hours of tour date and “no-shows” will not be refundable. Overnight Charters will receive a full refund if cancelled 30 days prior to arrival date; a 50% refund if cancelled 29 to 15 days prior to arrival date; and cancellations received 14 to 0 days prior to arrival date or “no shows” will not be refundable. 

Cancellations due to COVID-19 will be handled individually by reservation. Please contact our team for more information and read our Covid-19 Safety Protocols.  

In case of bad weather, dangerous ocean conditions or a situation on which our captain determines the safety of the passengers is at risk, the tour will be rescheduled, or cancelled with a full refund. Our team monitors the weather on a daily basis and will be in contact with you throughout the planning of your adventure. 

We like to think sailing is for everyone but sadly, it isn’t. All renters must be at least 18 years old. It is also important to know that sailing and the ocean can be quite challenging and active at times. Infants and toddlers may find themselves uncomfortable when restricted to an area, it is uncertain how will a child react to a day at sea and the boat’s regular hazards. Expecting mothers should exercise caution, and we do not recommend sailing, since mommy and baby may be exposed to some risks. If you are experiencing a medical condition such as heart problems, muscular issues or any condition that might limit your movement, sailing might not be as fun and therefore, we do not recommend it. Once you complete your reservation, we’ll be sending you our “Adventure Questionnaire” so we can get to know you better and learn of any restrictions that could affect the outcome of your trip. 

The way we react to motion is unique for each person, depending on your experience and time in the sea. If you have not visited a boat in a while, we suggest taking a motion sickness medication. This will allow you to make the most of your day and avoid getting sick on your way to fun. Over-the-counter antihistamines like Bonine and Dramamine are the most commonly recommended motion sickness medications. 

Yes. Our Captains are US Coast Guard licensed, we use all US Coast Guard Approved equipment and follow all safety measurements established by federal law. 

Smoking cigarettes, cannabis or throwing cigarette tips in the ocean is not allowed. We have a very strict NO DRUGS ALLOWED ON BOARD POLICY, therefore no drugs of any kind will be tolerated aboard our vessels. Although cannabis is legal at a medicinal level in Puerto Rico, is still a Schedule I controlled substance on the federal level, making it illegal to have aboard a vessel. The Vessel, Crew & Passengers are subject to US Coast Guard regulations and must abide by federal law.

We are located at Safe Harbor Puerto del Rey Marina in the town of Fajardo. (GPS Coordinates are 18.285430, -65.638364) 

Average distance from San Juan: 75 minutes; from Humacao: 40 minutes; from Ponce: 2 hours; from Mayaguez: 3 hours; from Aguadilla: 3 hours; from Arecibo: 2 hours.

Transportation is not included in the prices and we do not offer transportation services. Depending on the area you are traveling from, you will be able to find taxi service, private transportation and, in the San Juan area, Uber Services. We recommend coordinating round trip transportation with time and knowing your options; or renting a car to have the flexibility of moving around the area to explore other attractions. 

If we did not clear your doubts, you have any additional questions or need more information, send us an email to info@navegopr.com or go to Contact Us and send us a message.